User Agreement

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User Agreement

User Agreement​

This agreement is intended to regulate the relationship between the user and the copyright holder of the internet portal Frintezza.com.

The Frintezza project, hereinafter referred to as "administration", invites you, hereinafter referred to as "users", to familiarize yourself with the rules of the game and the project.

1. General provisions​

1.1 Game site – Frintezza.com
1.2 Operator – the copyright holder of the Frintezza.com portal, is a party to the user agreement. The operator performs administration and maintenance, provides users with access to the portal, services (also paid services), on the terms of this agreement.
1.3 User – an individual who visits the portal or takes part in the projects of the Frintezza.com portal.
1.4 Portal – special hardware and software systems located on the operator's resources. User access to the portal is carried out only by the operator. All rights to use this portal belong exclusively to the operator.
1.5 Services – providing users with access to the portal, using features and services, and participating in projects on the terms determined by the agreements. Operator services are provided free of charge. The only exceptions are additional paid services. All services are provided by the operator only inside the portal, that is, during its use by the user.
1.6 To comply with the technological process of access to the game process, the user uses Frintezza.exe – auxiliary software (including technical protection tools embedded in it), which is necessary for downloading/making actual changes to the game client to comply with the technical parameters of the game process.
1.7 Additional Paid Services – providing the user with special portal features for a fee. These services are optional and are provided at the request of the user. Paid services are also provided by the operator exclusively within the portal.
1.8 The game account, characters, and items are the project's property and do not represent a personal property right.
1.9 Access to the gameplay of the game is possible only through Frintezza.exe.


2. Subject of the Rules​

2.1 This document establishes the rules only under which the user has the right to use the services in order to participate in the gaming process.
2.2 By the terms of these rules, the administration provides the user with the opportunity to use the game around the clock, except for the time of maintenance work and the occurrence of other circumstances that prevent the user from accessing the game.


3. Additional terms​

3.1 To properly use the services, the user must comply with the minimum system and technical requirements for equipment.
3.2 The administration does not return game valuables lost by the user due to the user's loss of access to the account. However, the administration may, at its discretion, return the game values lost by the user in cases of an error, failure, hacking, or other malfunction of the server software.
3.3 The administration is not responsible for losing game values due to the untimely updating of the game client through the updater. The player carries out each game launch through an updater to avoid errors.
3.4 The administration does not exchange game values for real money.


4. Rights and obligations of the user​

4.1 During registration, the user chooses a nickname, login, and password, which will allow the user to be identified among other users of the services. The user is obliged to provide the administration with reliable registration data.
4.2 With the permission of the administration, the user has the right to change his password. In this case, the user is obliged to independently ensure the non-disclosure (secret) of his password and other necessary data and, accordingly, is responsible for the failure to save and disclose his password and all the risks (losses) associated with this.
4.3 The user is not entitled to "resale" the services the administration provides to third parties and derive any other benefit from them.
4.4 The user does not have the right to distribute information or links to sites with information intended to illegally obtain passwords for access to game characters.
4.5 The user undertakes to treat other users and the administration of the game with respect and correctness (read more about violations and penalties), namely:
  • do not use profanity in public game chats and forums;
  • do not threaten violence and physical violence;
  • not distribute in any way materials that promote or express rejection or hatred of any religion, culture, race, nation, people, language, policy, ideology or social movement;
  • do not directly or indirectly advertise porn sites, drugs and resources containing such information, including, but not limited to: do not post materials with pornographic images of minors and/or announcements about attracting minors as performers to participate in entertainment events of a pornographic nature , not to publish information about the ways, methods of development, manufacture and use of narcotic drugs, psychotropic substances and their precursors, the places of purchase of such drugs, substances and their precursors, about the methods and places of cultivation of drug-containing plants, not to publish information about the methods of committing suicide, as well as calls to commit suicide, as well as to commit other similar actions.
4.6 The user is prohibited from disseminating information that does not correspond to reality (rumors, slander) about the gaming service of the game, the administration, administration employees and other users. It is forbidden to use terminology in the names and titles of game characters that implies that the game character/game guild belongs to administrative functions, or to impersonate a trustee of the administration.
4.7 When communicating in the game through chat services, it is prohibited to send a message containing the same text continuously. Sending such a message is allowed at intervals: one identical message per minute. The exception is the message about the trade of game items in the trade chat.
4.8 The user has no right to restrict other users' access to the game or prevent other users from using the game. It is forbidden to climb textures (rocks, hills, etc.) if access there is available only with the help of a Wyvern. It is forbidden to interfere with the gameplay for other players, mechanically restricting their access to the location, to the NPC (exceptions are specified in Appendix 8.1). It is forbidden to cause critical errors in other players by any actions.
4.9 The User undertakes not to transfer any information or software that contains viruses or other harmful components, as well as to perform other actions that are contrary to the norms of applicable law or international law.
4.10 The user is prohibited from posting on the resources of the administration information that is of an advertising nature.
4.11 The user is prohibited from using game values and/or game advantages that he received as a result of violation of these rules by third parties (users).
4.12 It is forbidden to disclose confidential or knowingly false information about another user.
4.13 It is forbidden to sell, buy, exchange, transfer, receive game items or access to someone else's account for non-game funds or funds not provided for in the project. It is forbidden to exchange any game values between any servers or games. It is forbidden to discuss such transactions. An attempt to transfer any transactions to out-of-game chats (Skype, Mumble, Discord, etc.) is prohibited.
4.14 It is forbidden to provoke and incite players to make RMT transactions within the framework of the project, including on third-party resources (Facebook, twitch, youtube, etc.).
4.15 It is forbidden to use in the names of game characters and pets, as well as in the names and symbols of game clans and alliances, names or images that violate these rules. Use obscene language and insults in character titles.
4.16 It is forbidden to transfer an account to third parties, as well as receive accounts from third parties. when transferring an account to another person, you and only you are responsible for the safety of the items and the account. In the event that you give an account to a third party or go to someone else's account whose owner has violated the rules of the project - you will be blocked along with it.
4.17 it is forbidden to sell accounts (including for game currency). It is forbidden to transfer the account and characters to other persons, even as a gift.
4.18 It is forbidden to use software or devices that emulate the presence of a player in the game (including, but not limited to: pressing keys with matches, coins, special additional mouse or keyboard software, younger brother, etc.) that replace the standard Client accepted by administration for the base. The player is also obliged to fully control the game process and respond to the checks of the Game Masters.
4.19 It is forbidden to use software that disrupts the normal functioning of the server software or interferes with the exchange of information (data packets) between the server and the client.
4.20 It is forbidden to resort to hacking, attempting to hack and / or intercepting data coming to or from the server, as well as deliberately bypassing the restrictions provided by the administration (window limit, blocking equipment by hwid, etc.)
4.21 The user is prohibited from taking advantage of bugs (server failures, game errors), including problems with geodata. It is forbidden to use hard-to-reach textures for farming monsters and bosses. It is forbidden to use the similarity of textures of game items, as well as nicknames of game characters, clan names and icons to deceive other players. The user undertakes to immediately report an error to the administration server.
4.22 The user has the right to a reward in case of detection and timely informing the administration about the shortcomings and errors of the game.
4.23 The user is prohibited from hiding information about server players who know how to implement a server bug, as well as about other players who violated server rules.
4.24 The user is prohibited from using non-standard fonts for messages in the technical support section of the forum.
4.25 It is forbidden to write about your leaving the server or leaving a group of people from the server, as well as calling on other players to stop playing.
4.26 It is forbidden to sell clans/alliances, as well as castles, including for game currency.
4.27 It is forbidden to organize any kind of quizzes, casinos, sweepstakes, etc., which entail a way of profiting from other players.
4.28 It is forbidden to gain access to a third party account, transfer game values from third party characters, as well as facilitate such a transfer. It is forbidden to steal (scam) game property, character or account by guessing or stealing the password to the account (or to the registration mail) or by deceiving (or abuse of trust) the owner of the game valuables or account. The possibility of recovering stolen gaming property is decided individually after the player's request. The administration does not guarantee the return of stolen gaming property.
4.29 It is forbidden to steal (scam) items or assist in theft or abuse the trust of other players for personal gain.
4.30 It is forbidden to deceive players and any fraudulent actions, including violation of agreements that can cause material or moral harm to another player. exceptions to the rules are: contractual fights at the Olympiad, as well as the players' agreements on pumping. In these situations, the administration does not interfere in the arrangements of the players.
4.31 The user is obliged to set a strong password and bind the account by HWID. The user is responsible for the security of the account. In the event that game valuables were stolen from an account on which the link was not established, the administration has the right not to restore game valuables.
4.32 It is forbidden to abuse of PvP/ PK points. For the abuse is considered both abusing PvP / PK points on your twins, and killing other players by prior agreement in order to advance in the PvP / PK rating. An exception to the rule is the completion of quests and daily tasks.
4.33 It is forbidden to cheat any automated rewards, such as (but not limited to) online timers, a reward for voting, a reward from events, etc. It is considered cheating to receive an award for more than two HWIDs at the same time.
4.34 It is forbidden to sell non-game values in the chat for game or other means not provided for in the project.
4.35 The rights and obligations of the user apply to the game, website, forum, Facebook, Instagram and other official pages.
4.36 Spamming by trade, group request, friend request to other players is prohibited. Thus preventing the normal game of this player.
4.37 Messages about the selling of game valuables or about recruiting into a clan, group, etc. are prohibited if this message does not apply to the server on which you send them.
4.38 It is forbidden to use the chat tab "Search" for other purposes. In this chat, only dialing into a group and searching for a group is allowed.
4.39 It is forbidden to dump prices for gold coins in trading shops for buying and selling. Price dumping refers to the intentional overpricing or underpricing with a small amount of coins.


5. Operator rights​

5.1 This Agreement grants the operator the following rights:​
  • At any time, at its discretion, unilaterally without prior notice to users, expand, change, terminate, limit the provision of services, as well as additional paid services;
  • Managing all processes on the portals solely at your own discretion;
  • Suspending, changing the course of any processes without notifying the user in advance;
  • Apply sanctions to the user in case of violations of this agreement;
  • Deleting/changing user information posted on the portals;
  • Tracking, saving identification and statistical information about the user. - Send users technical, advertising and other information related to the portal, services and paid services;
  • Informing, warning, making comments, notifying the user in case of non-compliance/violation of the terms of this agreement. All instructions of the operator must be strictly followed;
  • Taking legal measures to protect their intellectual, copyright property;
  • Modifying, changing, supplementing the portal at your own discretion, without warning the user in advance;
  • The operator's inaction on violations of this agreement by the user does not exclude the application of penalties later;
  • Refusing to give a player a reward for any promotions, tournaments, events, etc. Without explaning the reason.
5.2 Obligations of the operator​

As a party to the user agreement, the operator is obliged to:
  • Provide the user with the opportunity to receive operator services within this portal (including receiving additional paid services);
  • Answer users' questions, in case of disputes, take all measures to resolve them.
  • 5.3 Limitation of liability of the operator​


Subject to this section, the operator is not responsible for:
  • Any damage caused or which can only be caused to the user's personal data and computer in connection with the use of the portal and site;
  • Direct/indirect losses caused to the user in connection with the use or inaccessibility of the portal (the inability to use them), the behavior of third parties on the portal, as well as other participants in the portal projects, unauthorized access to the user's personal data;
  • Statements, disseminated information, user statements and other illegal actions carried out by him on the portal and beyond;
  • The information specified by the user during registration, the lost opportunity to access the portal (login, password, etc.);
  • Loss of the acquired virtual values by the user as a result of the provision of services and additional paid services by the operator;
  • Payment by the user of additional paid services and related costs.
  • Uninterrupted operation of the portal;
  • User capabilities related to Internet access, data transfer speed.
5.4 The operator does not guarantee:​
  • Continuous, reliable, error-free operation of the portal, access to its resources, services, including additional paid services;
  • The fact that the portal will fully meet the requirements and ideas of the user;
  • Compliance of the quality of the services provided (additional paid services) with the user's expectations;
  • The operator is not obliged, at the request of the user, to provide documents and other evidence indicating a violation (by the user) of this agreement and the application of penalties / disciplinary sanctions against him;
  • The user uses the portal, the operator's website solely at his own peril and risk, of his own free will, without coercion. He understands the possible risks associated with the use of the Operator's resources and has no material claims against the Operator.
6. Privacy and Security​

6.1 Confidential information - information received by the operator in the process of registering a user on the site, as well as in the course of visiting sites / portal and participating in portal events.
6.2 Confidential information is not subject to disclosure and transfer to third parties.
6.3 Personal data may be transferred by the operator only in the following cases:
  • Official request from law enforcement agencies (violation of local and international laws);
  • Personal will of the user;
  • Impossibility of using services and additional paid services on the portals (of which the user is warned in advance);
  • Violations of the clauses of this agreement (at the discretion of the operator).
6.4 The operator ensures the security of the user's personal data using special software. In case of unauthorized access to the portal / site of third parties, the security of personal data is not guaranteed.

7. Additional paid services​

7.1 At the request of the user, the operator provides him with additional paid services. They allow you to use the advanced features of the portal.
7.2 Additional paid services are not a prerequisite for using the portal and participating in portal projects.
7.3 From the moment the portal operator writes off the funds from the user's account, the additional paid service is considered to be rendered in full, of proper quality. Using the Portal
7.4 After the provision of an additional paid service, the money spent on its purchase is non-refundable.
7.5 The user agrees that the operator has the right to store personal information obtained when purchasing additional paid services.
7.6 The list of additional paid services and their cost are published only by the operator on the website/portal. Any information and offers to purchase these services on third-party resources are considered fraud, for which the operator is not responsible.
7.7 The methods and possibility of acquiring additional paid services are explained by the operator on the site.
7.8 The Operator does not provide clarifications on the issues of working with payment systems, with the help of which the user decided to purchase additional paid services, and is also not responsible for their correct operation.
7.9 In the event of a technical malfunction of the sites or intentional actions of the user, as well as in other cases when additional paid services were provided without full / partial write-off of funds from the user's account, he is obliged to report this fact to the operator. After that, the user is obliged to repay the debt that has arisen.
7.10 The Operator does not refund money to the user for unused (partially used) additional paid services.
7.11 The User, at his own expense, independently bears all financial expenses associated with the acquisition (transfer of money) of additional paid services. This section includes: commissions, fees and other expenses.
7.12 The user guarantees to the operator that he has all legal powers and rights to conclude this agreement in terms of additional paid services.
7.13 In the case of purchasing additional paid services by a user under the age of 18, he must first obtain consent to conduct a financial transaction from legal representatives. The fact of purchasing additional paid services is a confirmation of obtaining such consent from a legal representative. If necessary, the operator has the right to request written confirmation of consent and the provision of passport data to determine the true age of the user.
7.14 Responsibility for the purchasing of additional paid services lies entirely with the user and his legal representatives.
7.15 Disputes about responsibility for the purchasing of additional paid services with the portal operator are unacceptable.
7.16 Obtaining additional paid services by the user is possible only after full payment of their cost.
7.17 In case of non-standard situations when it is necessary to issue a refund, for example, due to the user not receiving additional paid Services, the User can create a support ticket in our Discord, providing data to identify the payment.


8. Annexes to the user agreement​

8.1 We do not prohibit the use of tactical obstacles during clan battles, such as (but not limited to): blocking the visibility of NPCs or players using transformations, siege obstacles in the form of siege weapons, etc. It is important that tactical obstacles used by players must be provided for by the game's capabilities and must not violate rule 4.21 on exploiting game errors. Each disputed situation is considered on an individual basis.
8.2 During Territory Wars, it is forbidden to take flags to locations from which it is impossible to return flags by all means provided by the game. For example, if you can physically enter a location with a flag, but you cannot physically leave with a flag, then this location is prohibited for tactical protection of flags.
8.3 Entrance to the territory of castles, fortresses and siege clan halls is allowed only through gates and walls. It is not allowed to summon on various kinds of hills above structures for faster access to the castle.

9. Warranty Disclaimer​

All services on the portal are provided to users according to the established concept "As is". The portal refuses to provide guarantees regarding services or virtual values.

The Operator hereby warns and reminds that excessive use of the PC, including PC games, may harm the user's health. The User or his legal representatives agree to independently monitor the state of health and not use the service/imit their use if there are contraindications.

The operator is not liable for any indirect, incidental or other damages (including, but not limited to, lost profits) as a result of gaming services, portal sites and / or materials on the site, actions of third parties related to the services and portal of the operator and / or materials on site, including fraudulent and / or negligent actions of third parties.


10. Additional Provisions​

10.1 If the user does not have the right to use the portal in accordance with the legislation of his country or there are other restrictions (age tolerance and others), he is obliged to refuse to use the portal without warning, as well as their individual services. The user assumes all responsibility for the use of the portal in his country, based on local laws and taking into account international law.
10.2 The invalidity of one / several clauses / sections of the user agreement does not entail its invalidity as a whole. In this case, the parties must fulfill their obligations under the remaining clauses/sections of the agreement.
10.3 This agreement may be changed, supplemented by the operator without prior notice to the user. Any changes come into force immediately after the publication of the amended version of the agreement on the website. To avoid disputes, the User undertakes to independently check the text of the agreement on the site where it is freely available. If the user fails to verify the text of the agreement, this fact cannot serve as a basis for refusing to fulfill the obligations assumed. The amended version of the agreement after publication on the website has the same legal force as the original text.

11. Conditions for joining this agreement​

11.1 Registration of an account is performed using the functionality of the operator's resources. Before using the game, the user is obliged to familiarize himself with this agreement, as well as with all the rules applicable to the game and other documents that are freely available on the Internet at this address
11.2 After filling in the required fields and reading the agreement, the user joins (accepts) this agreement by clicking the "Register" button or similar, which, within the meaning is the acceptance (acceptance) of the operator's offer, as well as the conclusion of an agreement that gives rise to the user's obligation to comply with the terms of the agreement, including the rules applicable to the game. The actual use of the game is also an acceptance of this agreement.
11.3 A person authorized in the game is considered a proper user of the account, access to the use and management of which was obtained as a result of registering the account if there is no information confirming.
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